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But some customers refuse By Nathaniel Meyersohn, CNN Business Updated 1747 GMT (0147 HKT) April 23, 2020 Panicked shoppers. Empty shelves. Meet the workers keeping you stocked Panicked shoppers. Empty shelves. Meet the workers keeping you stocked JUST WATCHED Panicked shoppers. Empty shelves. Meet the workers keeping you stocked Replay More Videos ... MUST WATCH (16 Videos) Panicked shoppers. Empty shelves. Meet the workers keeping you stocked Meredith Dodd hopes she can return to ministry, but she is not sure when. Meredith Dodd hopes she can return to ministry, but she is not sure when. How the pandemic disproportionately affects working moms Go There - Taxi Drivers Pandemic_00063022.png Go There - Taxi Drivers Pandemic_00063022.png Yellow cabdrivers in New York are fighting to stay alive as the pandemic rages on A pedestrian walks down El Paso Street, a major shopping area, on October 23, 2020 in downtown El Paso, Texas. - El Paso's downtown has always been reliant on shoppers from neighboring Ciudad Juarez, but the border closure to non-essential traffic from Mexico has hurt businesses, whose main clientele is Mexican shoppers. (Photo by Paul Ratje/AFP/Getty Images) A pedestrian walks down El Paso Street, a major shopping area, on October 23, 2020 in downtown El Paso, Texas. - El Paso's downtown has always been reliant on shoppers from neighboring Ciudad Juarez, but the border closure to non-essential traffic from Mexico has hurt businesses, whose main clientele is Mexican shoppers. (Photo by Paul Ratje/AFP/Getty Images) First time jobless claims are still reaching historic rates Struggling gig worker: Right now we're able to eat, forget the rent President Donald Trump's name appears on a stimulus check on May 3, 2020. President Donald Trump's name appears on a stimulus check on May 3, 2020. Here's what the new stimulus package means for Americans Is working from home the new normal? Economist: It will take years for the unemployment rate to go back up Bridgewater Associates Founder & Co-Chairman/Co-CIO Ray Dalio speaks onstage during TechCrunch Disrupt San Francisco 2019 at Moscone Convention Center on October 02, 2019 in San Francisco, California. Bridgewater Associates Founder & Co-Chairman/Co-CIO Ray Dalio speaks onstage during TechCrunch Disrupt San Francisco 2019 at Moscone Convention Center on October 02, 2019 in San Francisco, California. This hedge fund manager thinks capitalism has to change as Congress passes a short term relief bill UPS International president: We will have more than enough capacity to handle the vaccines How the vaccine gets from the lab to your arm LAKE BUENA VISTA, FL - JULY 11: In this handout photo provided by Walt Disney World Resort, Josh DAmaro, chairman of Disney Parks, Experiences and Products (center front right) and Jeff Vahle, president of Walt Disney World Resort (center front left), pose with Disney cast members for a photo in front of Cinderella Castle prior to the phased reopening of Magic Kingdom Park at Walt Disney World Resort on July 11, 2020 in Lake Buena Vista, Florida. (Photo by David Roark/Walt Disney World Resort via Getty Images) LAKE BUENA VISTA, FL - JULY 11: In this handout photo provided by Walt Disney World Resort, Josh DAmaro, chairman of Disney Parks, Experiences and Products (center front right) and Jeff Vahle, president of Walt Disney World Resort (center front left), pose with Disney cast members for a photo in front of Cinderella Castle prior to the phased reopening of Magic Kingdom Park at Walt Disney World Resort on July 11, 2020 in Lake Buena Vista, Florida. (Photo by David Roark/Walt Disney World Resort via Getty Images) Disney workers used to make magic, now they struggle to make ends meet NEW YORK, NEW YORK - OCTOBER 15: A person walks by a closed New York City business on October 15, 2020 in New York City. As American workers continue to struggle in an economy brought down by COVID-19, new jobless claims rose to 898,000 last week. It was the highest number since August 22 and represented a gain of 53,000 from the previous week's upwardly revised total of 845,000. (Photo by Spencer Platt/Getty Images) NEW YORK, NEW YORK - OCTOBER 15: A person walks by a closed New York City business on October 15, 2020 in New York City. As American workers continue to struggle in an economy brought down by COVID-19, new jobless claims rose to 898,000 last week. It was the highest number since August 22 and represented a gain of 53,000 from the previous week's upwardly revised total of 845,000. (Photo by Spencer Platt/Getty Images) Weekly jobless claims increase again This vegan restaurant is actually opening locations during the pandemic These restaurant owners don't know how long they can hang on Bill Gates: Next 4 to 6 months could be worst of the pandemic New York (CNN Business)A handful of states and cities have mandated that shoppers wear coverings in grocery stores and other public places as they try to contain the spread of the coronavirus pandemic. But retailers are struggling with how to convince their customers to follow the requirements. Major chains have yet to ban those who don't put on masks, even as labor advocates push for more protections for frontline workers. Stores are reluctant to antagonize shoppers by turning them away. Wegmans, for example, wants to minimize "the likelihood of conflicts in our stores" and will "not put our people in the position of having to deny entry to our stores," even in states where masks in public settings are required, a representative said. Experts say it may be time for grocery stores to ban customers from coming inside because of Covid-19 Experts say it may be time for grocery stores to ban customers from coming inside because of Covid-19 Experts say it may be time for grocery stores to ban customers from coming inside because of Covid-19 At Stop & Shop, workers are telling customers who don't wear masks in the states where they are required to "expedite their shopping trip, and then requesting that they wear a mask next time," a spokesperson said. Read More However, anxious workers and their allies are calling for policies ordering customers to wear masks or face coverings to protect them and other shoppers from the virus. The virus can spread between people interacting in close proximity, even if people do not display symptoms, according to the Centers for Disease Control and Prevention. "Keeping grocery stores safe for both customers and workers means everyone must wear masks," said Marc Perrone, president of the United Food and Commercial Workers union. "We are urging both elected leaders and grocery chains to make masks mandatory for both customers and workers." 'Not the mask police' Decisions around customers wearing masks are playing out against the backdrop of more grocery and retail workers getting sick from the virus and dying; some states planning to reopen retail stores that have been shuttered during the crisis; and mixed signals from public officials. More than 60% of Americans report that they have worn a mask on their face outside of their homes, Gallup said Friday. Whole Foods, like other grocers, is requiring all workers to wear masks. It has not extended that policy to customers. Whole Foods, like other grocers, is requiring all workers to wear masks. It has not extended that policy to customers. Whole Foods, like other grocers, is requiring all workers to wear masks. It has not extended that policy to customers. Several smaller grocers have started requiring that all their customers wear masks inside stores, yet larger chains like Walmart (WMT), Target (TGT), Whole Foods, CVS (CVS) and others have stopped short of this step. "It can be a bit more difficult to enforce this requirement in parts of the country where it's not mandatory," said a Walmart spokesperson. The company wants to "avoid situations that may create a confrontation" with workers. Some grocery workers believe that their companies' failure to make shoppers wear a mask puts them at risk. "They allow the customers to freely walk around the store without masks," said Dionna Richardson, a cashier at Ralph's grocery store in Los Angeles and a member of the United Food and Commercial Workers union. Los Angeles has required that customers wear a mask or covering in stores, but Richardson said Ralph's was not enforcing the regulation. Ralphs is owned by Kroger (KR). Richardson said she asked a customer to wear a mask, but was reprimanded by her store leader. "I was told that it was none of my business and that I was not the mask police." A representative for Ralph's did not comment on Richardson's account, but said Ralph's requires customers to cover their faces and states its policy on signs posted on the front door of all stores. "If a customer attempts to enter our store without a face covering, they are directed back to their vehicle to retrieve their face covering or something suitable to cover their mouth and nose," the representative said. "A store leader may also provide a face mask for the customer to use, where available, for free." Shifting guidelines New Jersey, Maryland, New York, Pennsylvania, Connecticut, Hawaii, Miami, Austin, Washington, DC, and others have recently ordered shoppers to wear masks or face coverings in stores. Their requirements differ, however, and most do not come with a penalty for either shoppers or stores. Nellie Brown, director of workplace health and safety programs at Cornell University's Institute of Labor Relations, said if a state has made requirements on masks, "that would take precedence." However, "if a state were silent on the issue, the store could make its own requirements." She believes a "mask requirement of customers would protect employees, as well as other customers." Some small grocers such as Cordelia's Market in Memphis require customers to wear masks. Some small grocers such as Cordelia's Market in Memphis require customers to wear masks. Some small grocers such as Cordelia's Market in Memphis require customers to wear masks. Instead of forcing customers to wear masks, big grocers and retailers have taken safety steps such as screening workers' temperatures, installing acrylic glass dividers at cash registers, adding social distancing signs and markers, and enforcing customer capacity limits. But a handful of smaller grocers around the country are prohibiting customers from shopping without a mask, even where it's not required, including Nugget Market, a chain of 15 stores in California. "I know this might upset a few of you and I apologize in advance, but this will offer all of us the most protection!" CEO Eric Stille said in a statement on April 8. "Extreme times call for extreme measures and I feel this is what's best to help curb the spread of the virus and protect us all." In Memphis, Cordelia's Market is requiring customers to wear masks. "We have a fair amount of not only customers, but also elderly employees," said grocery manager Angelina Mazzanti. "We know that we're going to have some pushback from customers." Customers can buy a mask or bandana at the store if they don't have one, she added. Smart & Final, a chain of more than 300 stores in California, is also doing this. "If a customer doesn't have a mask or face covering, we politely ask them to return with one or they can purchase one in our store," a spokesperson said. * * * * * * * ____________________ (BUTTON) Search * World + Africa + Americas + Asia + Australia + China + Europe + India + Middle East + United Kingdom * US Politics + 2020 Election + Facts First + Election 101 * Business + Markets + Tech + Media + Success + Perspectives + Videos * Health + Food + Fitness + Wellness + Parenting + Vital Signs * Entertainment + Stars + Screen + Binge + Culture + Media * Tech + Innovate + Gadget + Foreseeable Future + Mission: Ahead + Upstarts + Work Transformed + Innovative Cities * Style + Arts + Design + Fashion + Architecture + Luxury + Beauty + Video * Travel + Destinations + Food and Drink + Stay + News + Videos * Sports + Football + Tennis + Equestrian + Golf + Skiing + Horse Racing + Motorsport + Formula E + Esports * Videos + Live TV + Digital Studios + CNN Films + HLN + TV Schedule + TV Shows A-Z + CNNVR * Features + Call to Earth + Freedom Project + Impact Your World + Inside Africa + 2 Degrees + CNN Heroes + All Features * Weather + Climate + Storm Tracker + Wildfire Tracker + Video * More + Photos + Longform + Investigations + CNN Profiles + CNN Leadership + CNN Newsletters + Work for CNN __________________________________________________________________ Follow CNN Business * * * __________________________________________________________________ Most stock quote data provided by BATS. 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