17 of	the
  12 If	you
  12 to	be
  12 to	the
  12 to	top
  11 Back	to
  11 are	not
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  11 you	have
   9 a	complaint
   9 as	a
   9 can	be
   9 the	impact
   9 the	strike
   9 you	are
   8 have	been
   7 do	not
   7 for	the
   7 it	is
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   7 you	should
   7 your	studies
   6 This	is
   6 impact	of
   6 in	the
   6 that	you
   6 then	you
   6 wish	to
   5 			
   5 Independent	Adjudicator
   5 Office	for
   5 You	should
   5 could	be
   5 the	Independent
   5 to	make
   5 to	your
   5 what	you
   5 would	need
   5 you	may
   5 you	would
   4 You	can
   4 You	would
   4 a	disabled
   4 a	refund
   4 about	the
   4 by	the
   4 complaint	(Stage
   4 complaint	to
   4 complete	our
   4 from	the
   4 from	your
   4 have	to
   4 impact	on
   4 making	a
   4 of	your
   4 our	Case
   4 refund	of
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   4 the	industrialaction
   4 you	will
   4 your	complaint
   3 	School	of
   3 Adjudicator	(OIA)
   3 Case	Form
   3 How	can
   3 Stage	2
   3 This	could
   3 We	are
   3 a	complaint,
   3 a	group
   3 able	to
   3 advice	from
   3 be	found
   3 been	affected
   3 been	affected.
   3 by	step
   3 can	you
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   3 evidence	of
   3 found	here.
   3 from	us
   3 group	complaint.
   3 have	had
   3 important	to
   3 in	your
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   3 may	be
   3 may	wish
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   3 satisfied	with
   3 should	be
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   3 step	guide
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   3 strike	has
   3 studies	have
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   3 the	Complaints
   3 the	OIA
   3 the	School
   3 the	only
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   3 you	want
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   2 	If	asking
   2 	If	you
   2 	Key	elements
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   2 (Stage	2)
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   2 Course	Officer
   2 For	example
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   2 Helpful	sources
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   2 Our	step
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   2 School	–
   2 Sciences	–
   2 Stage	1
   2 Student	Complaints
   2 Students’	Union
   2 The	Office
   2 The	University
   2 This	can
   2 This	complaint
   2 Union	Advice
   2 We	advise
   2 You	do
   2 You	will
   2 a	complaint?
   2 a	formal
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   2 adjustments	can
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   2 at	a
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   2 complaint,	or
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   2 do	need
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   2 informal	complaint
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   2 learning	opportunities
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   2 me	as
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   2 measures	taken
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   2 mention	this
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   2 missed	teaching,
   2 modules	are
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   2 place.	If
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   2 response	within
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   2 seeking	advice
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   2 that	have
   2 the	Student
   2 the	action,
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   2 the	industrialaction.
   2 the	initial
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   1 				
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   1 &	Engineering
   1 (Anthony.Copeland.1@city.ac.uk)		School
   1 (Damian.Williams.1@city.ac.uk)		City
   1 (Kieran.Brookes.1@city.ac.uk)		School
   1 (OIA)	After
   1 (OIA)	I
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   1 (kathy.dale@city.ac.uk)	What
   1 (kiri.lee@city.ac.uk)		School
   1 (or	you
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   1 (see	below).
   1 -	Previous
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   1 Arts	and
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   1 Brookes	(Kieran.Brookes.1@city.ac.uk)
   1 Business	School
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   1 City	Students’
   1 City	are
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   1 Complaint	Form
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   1 Complaints	Form
   1 Complaints	Form. The
   1 Complaints	Policy
   1 Complaints	Policy.
   1 Complaints	Regulation.
   1 Computer	Science
   1 Copeland	(Anthony.Copeland.1@city.ac.uk)
   1 DSA,	for
   1 Dale	(kathy.dale@city.ac.uk)
   1 Damian	Williams
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   1 Kieran	Brookes
   1 Kiri	Lee
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   1 Lee	(kiri.lee@city.ac.uk)
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   1 Mathematics,	Computer
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   1 This	will
   1 UCU	does
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   1 Union	formally
   1 Union	has
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   1 University,	the
   1 Until	this
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   1 Williams	(Damian.Williams.1@city.ac.uk)
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   1 a	template.
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   1 are	an
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   1 be	appropriate
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   1 becoming	aware
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   1 cancellation	of
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   1 cancelled	or
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   1 can’t	complete
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   1 choosing	your
   1 circumstances	of
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   1 classes	may
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   1 combine	sessions,
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   1 compensation	for
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   1 compensation,	then
   1 compensation/fee	refunds
   1 complain	about.
   1 complain	collectively,
   1 complain,	but
   1 complainant”.	 We
   1 complaining	about
   1 complaining	on
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   1 complaint	as
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   1 complaint	following
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   1 complaint	process.
   1 complaint	should
   1 complaint	through
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   1 complaint	will
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   1 content	set
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   1 content/opportunities	from
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   1 course	content/opportunities
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   1 detriment	to
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   1 disclose	previously
   1 disproportionately	impacted
   1 disrupted	beyond
   1 disruption	(e.g.
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   1 disruption.	However,
   1 dissatisfaction	at
   1 dissatisfied	or
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   1 dissatisfied.	The
   1 do	is
   1 do	so.
   1 do	to
   1 do	you
   1 do.	For
   1 does	not
   1 done	so
   1 done	within
   1 don’t	feel
   1 don’t	worry.
   1 draft	then
   1 draft	to
   1 drafts.	If
   1 during	Stage
   1 during	busy
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   1 each	time
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   1 email	to
   1 email.	If
   1 email.	You
   1 emails	received
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   1 evidence	from
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   1 evidence	such
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   1 exactly	what
   1 exam,	or
   1 example	do
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   1 example.	Back
   1 examples	were
   1 expected	standards
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   1 extend	deadlines)
   1 extended	sufficiently?
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   1 feel	should
   1 feel	that
   1 feel	they
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   1 fees,	or
   1 fees/compensation	My
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   1 filling	in
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   1 find	more
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   1 finish.	In
   1 finished.	UCU
   1 first	issue
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   1 formal	process.
   1 formally	backs
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   1 found here.	Back
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   1 full		Key
   1 full	impact
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   1 group,	and
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   1 guidance	below
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   1 guide	above.
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   1 happy	with
   1 has	affected
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   1 have	“exhausted”
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   1 how	much
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   1 impacted	by
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   1 impartial	guidance
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   1 includes	any
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   1 independent	advice?
   1 independent	source
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   1 individual	or
   1 individuals.	All
   1 industrial	impact
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   1 informal	efforts,
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   1 information	How
   1 information	as
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   1 information.	City’s
   1 informed	classes
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   1 into	2020.
   1 into	account
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   1 irregularity	in
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   1 material	impact
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   1 minimise	disruption
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   1 mitigated,	then
   1 module	content.
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   1 neutral	position.
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   1 of	topics
   1 of	tuition
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   1 on	an
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   1 on	how
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   1 on	time
   1 one	in
   1 one	person
   1 ongoing	detriment
   1 only	for
   1 only	need
   1 only	one
   1 only	to
   1 opinion	or
   1 opportunities	and
   1 opportunities	to
   1 opportunities,	state
   1 opportunities.	If
   1 or	Programme
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   1 or	cannot
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   1 or	position
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   1 or	yet
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   1 order	for
   1 other	aspects
   1 other	contact
   1 other	evidence
   1 other	formats.
   1 other	information
   1 other	learning
   1 other	student
   1 other	way,
   1 our	Advisors
   1 our	core
   1 our	normal
   1 our	step
   1 our	team.
   1 out	from
   1 out	in
   1 out	their
   1 outcome	or
   1 outcome	within
   1 outcome,	if
   1 outcomes	modules
   1 outline	what
   1 outlined	in
   1 own	specific
   1 page	and
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   1 paid	notetaker
   1 paper,	in
   1 part	of
   1 per	step
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   1 periods.	The
   1 person	to
   1 person	would:
   1 personal	tutoring
   1 phone,	or
   1 picket	lines.
   1 piece	of
   1 placement)		If
   1 please	complete
   1 point	could
   1 point	of
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   1 position	on
   1 position	when
   1 position	you
   1 position.	At
   1 possible	and
   1 possible	that
   1 possible.	If
   1 possible”	The
   1 postponed	or
   1 potential	complaints
   1 previously	and
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   1 procedural	irregularity
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   1 professional	placement)
   1 programme	you
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   1 promised	before
   1 prospectus	that
   1 provide	a
   1 provide	and
   1 provide	clear
   1 provide	free,
   1 provide	independent
   1 provide	more
   1 provide	this.
   1 provide	you
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   1 providing	advice.
   1 provision	for
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   1 put	you
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   1 quickly	and
   1 raising	a
   1 range	of
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   1 reading	or
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   1 realistically	outline
   1 reasonable	timeframe)
   1 receipt	of
   1 receive	direct
   1 receive	key
   1 receive	no
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   1 received	from
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   1 record:		The
   1 recordings	of
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   1 refunds	for
   1 refunds	of
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   1 relevant	courses
   1 replace	lost
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   1 request	a
   1 request	compensation.
   1 request,	you
   1 requests	for
   1 require	advice
   1 reschedule	missed
   1 rescheduled	later
   1 rescheduled,	or
   1 resolution	during
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   1 response	time
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   1 revision	session,
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   1 said	that
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   1 section	is
   1 seek	advice
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   1 seeking	to
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   1 self-explanatory.	Submitting
   1 seminar,	lecture,
   1 seminars	led
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   1 session,	supervision
   1 sessions	and
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   1 short	courses
   1 should	acknowledge
   1 should	bear
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   1 should	clearly
   1 should	consider
   1 should	consider:
   1 should	contact
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   1 should	include:
   1 should	mention
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   1 some	classes
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   1 some	way
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   1 standards	Then
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   1 step.	Back
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   1 term	“strike”
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   1 voted	to
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   1 write	any
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   1 your	results.
   1 your	student
   1 yourself	based
   1 –	Anthony
   1 –	Background.
   1 –	Briefing
   1 –	Complaint
   1 –	Damian
   1 –	Details.
   1 –	Kathy
   1 –	Kieran
   1 –	Kiri
   1 –	Student
   1 “exhausted”	the
   1 “lead	complainant”.
   1 “strike”	on
   1 “take	reasonable