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• Ligne n°7 : We have provided some impartial guidance below on the current industrialaction at City for students who feel they have been affected.


• Ligne n°9 : More information about the industrialaction can be found here.


• Ligne n°19 : The Office for the Independent Adjudicator (OIA) recommends that while some Students’ Unions may be sympathetic to the industrialaction, they consider having provision for some members of staff to take a neutral position. At City this is our team.


• Ligne n°70 : We advise that you keep a short note of each time the industrialaction has affected your studies. This could be on a piece of paper, in your phone, or a spreadsheet.


• Ligne n°89 : UCU members will also be “working to contract” or “working to rule”. This will mean the full impact of industrialaction will stretch into 2020. We are not suggesting you wait this long to complain, but only for the strike to finish.


• Ligne n°131 : The idea of resolving a complaint is to put you back in the position you were in had the issue not occurred. Schools will be seeking to mitigate the impact of the industrialaction as much as possible.


• Ligne n°201 : The University will consider any requests for refunds of tuition fees as a result of the impact of the industrialaction. However, you will need to clearly demonstrate why the School’s initial response is not satisfactory and/or the ongoing detriment to your studies.


• Ligne n°225 : Section 2 – Complaint summary. You can submit your complaint as an individual or as a group complaint. If you are complaining on behalf of your cohort or programme you need to make clear it is a group complaint. When summarising your complaint you only need a brief description making clear that you are complaining about the impact of industrialaction.

Ligne n°258 : ... If asking for financial compensation, a good starting point could be to work out from the fees paid for the term, how much you may have paid for the module(s) affected etc. You could then factor in any measures taken by your department to reduce the impact before deciding what amount you consider to be appropriate compensation. You may also wish to consider if you have evidence of any unexpected additional costs incurred directly as a result from the circumstances of the strike action and/or the measures taken by the university to reduce the impact.
• Ligne n°259 : For any amount you request, you should consider then reducing this number by 50% to take into account that higher education providers have to provide and maintain buildings, IT and library facilities, wellbeing and other student support and administration. This is the approach taken by the OIA when awarding compensation/fee refunds for industrialaction.


• Ligne n°326 : You can submit a complaint to request a refund of fees, or for compensation for disruption. However, you should bear in mind that City are taking steps to replace the lost learning opportunities and mitigate the effect of the industrialaction.


• Ligne n°330 : If this has not happened, you are still seriously affected by the industrialaction, or you are not satisfied with City’s attempt to mitigate against the action, then you will need to follow the process we have outlined in our step by step guide above.


• Ligne n°340 : If you are not satisfied with the outcome or feel you have been disproportionately impacted by the industrialaction then consider raising a complaint following the above guidance.