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   Advertisement

Couple left in limbo after paying thousands for dream wedding

   CTVNews.ca Staff
   Published Monday, November 19, 2018 1:50PM EST
   Last Updated Monday, November 19, 2018 2:23PM EST

   A Canadian couple's dream destination wedding has turned into a
   nightmare after they say their travel agent left them in limbo just
   weeks before their big day.

   Rhys Herle and Ashley Thengs, who plan to tie the knot on Dec. 3, and
   their guests have paid tens of thousands of dollars for flights and
   accommodation at the Royalton Riviera in Cancun, Mexico.

   The pair, from Camrose, Alta., say they don't know where their money
   is, despite having left numerous messages for agent Shez Khan of travel
   website Beachvows.ca, which promises to help plan a `unique destination
   wedding experience.'
     * To read more about this story visit our Edmonton site

   "I'm pretty sure the exact words were `I can't wait to give you a
   stress-free wedding'," Rhys told CTV News.

   "Two weeks before a wedding you should all be planning the excursions
   you're going to be going on together, finishing shopping, whatever you
   got do. But now everyone is holding on to their pennies."

   Herle's suspicions were raised when he called low-cost airline Sunwing
   on Nov. 1, 30 days ahead of their planned departure date. Asking where
   their itineraries were, he was told his travel agent was 40 days late
   on payment.

   Travel operator Sunwing says it received a minimal deposit, not a full
   payment.

   Thengs burst into tears as she described the heartache arising from the
   doubt around her big day, which is five years in the planning.

   "I picked up my wedding dress, had to try it on, but in my mind I'm
   thinking `I don't know if I'm actually going to go or not'," she told
   CTV Edmonton.

   When contacted by CTV News, Khan said she gave the money to MK Voyages,
   a company she used to work for that she said should have paid Sunwing
   directly.

   MK Voyages denies receiving any money from Khan and says that she has
   not been affiliated with the company for months.

   Herle says he has been in contact with both MK-Voyages and Sunwing,
   adding that, until he sees proof, he's convinced the money is with
   Khan.

   Some 29 wedding guests have paid their deposits to Khan, with the
   cheapest room costing $2,045.

   "Everyone's parents are stressed, everyone's cousins, friends of ours,"
   Herle said.

   "And we have to answer for it. You're always stressed, you're losing
   sleep."

   The couple booked through Khan at the start of the year, convinced by
   the website and positive reviews, and were given until March 31 to pay
   the deposit.

   But the couple now believe Khan took tens of thousands of dollars from
   them and has slowly started to drop contact.

   With files from CTV Edmonton's Timm Bruch and Laine Mitchell

Related Stories

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Photos

   Rhys Herle and Ashley Thengs

   Ashley Thengs, left, and Rhys Herle, who plan to tie the knot on Dec.
   3, and their guests have paid tens of thousands of dollars for flights
   and accommodation, but face huge uncertainty after their travel agent
   stopped returning their calls. (CTV Edmonton)
   Rhys Herle and Ashley Thengs

   Ashley Thengs bursts into tears as she describes the heartache arising
   from the doubt around her big day with Rhys Herle. (CTV Edmonton)

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